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Privacy Policy

Last Updated: January 10, 2026

1. Introduction

Sofondo Sens ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Software Asset Management platform (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, and organization name.
  • Asset Data: Information about software subscriptions, licenses, and vendors that you enter into the Service.
  • Payment Information: When you subscribe to a paid plan, payment processing is handled by our third-party payment processor (Paddle). We do not store your full credit card details.
  • Communications: If you contact us, we may collect your name, email, and the content of your message.

2.2 Information Collected Automatically

  • Usage Data: We collect information about how you use the Service, including pages viewed, features used, and actions taken.
  • Device Information: Browser type, operating system, device type, and IP address.
  • Cookies: We use cookies and similar technologies to maintain your session and understand usage patterns.

2.3 Information from Integrations

If you connect third-party services (such as Google Workspace), we access only the data necessary to provide the discovery features:

  • For Google Workspace: OAuth authorization events (app names, scopes, timestamps). We do not access email content, documents, or personal files.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage trends to improve the Service
  • Detect, prevent, and address technical issues and security threats

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf (hosting, payment processing, email delivery).
  • Legal Requirements: We may disclose information if required by law, such as in response to a subpoena or court order.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share information when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS) and at rest
  • Strict data isolation between organizations
  • Regular security assessments and monitoring
  • Access controls and authentication requirements

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with the Service. If you cancel your account:

  • Your data is retained for 3 months to allow for reactivation
  • After 3 months, your data is permanently deleted
  • You may request immediate deletion by contacting us

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the data we hold about you
  • Correction: Request that we correct inaccurate data
  • Deletion: Request that we delete your data
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us at privacy@sofondo-sens.com.

8. Cookies

We use cookies and similar technologies for:

  • Essential Cookies: Required for the Service to function (authentication, security)
  • Analytics Cookies: Help us understand how visitors use the Service

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

9. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: